Solutions / Ongoing support
Launch day is the start, not the finish.
The same team that built it keeps it running, keeps it current, and keeps adding to it, on a monthly plan or paid per job, whichever fits.
Just ask
Send a request, any time.
Changes, fixes, or new ideas: send them in and they go straight on our list.
Handled
See it get done.
Every request tracked from to-do to done, so you always know where things stand.
Kept current
Updates, shipped regularly.
Fixes, security updates, and new features released on a steady rhythm.
Watched
Kept healthy.
Uptime and speed monitored, with problems fixed before they reach your customers.
Same team
A direct line to the builders.
The people who built it answer your messages, not a call center.
Support
Looked after, long term.
The same team, for as long as you want us.
How it works
Meet. Design. Scope. Built fast.
A simple process with no surprises. You know exactly what you're getting and what it costs before any work begins.
Meet
A quick call about your software and what you need help with.
Design
We agree how you’ll send requests and how quickly you’ll hear back.
Scope
You get a written scope of work listing every feature, the price, and the timeline.
Build
Approve the scope and we start right away. We build fast and keep you updated until it's live.
Clear, upfront pricing
Some projects are a one-time price and some are a simple monthly plan, whichever fits your business. Either way, the price is set in your scope before we start, with no surprise invoices.
Fast turnaround
Work starts as soon as you approve the scope, and we move quickly, so you're up and running fast.
Questions
Ongoing support, answered.
Straight answers to what people ask before we start.
Is there a long contract?
Monthly plans have a 3-month minimum, then continue month to month, so you can stop whenever it stops being worth it.
How fast do you respond?
Agreed with you up front and written into the plan, so you know what you are getting.
Do unused hours roll over?
We keep plans simple and talk to you when a month is quiet or busy, rather than counting minutes.
Can you support software you did not build?
Usually. We review it first and tell you honestly whether we can look after it well.